1. What payment methods does coLanguage accept? Share
coLanguage accepts credit and debit cards, IBAN bank transfer, Bancontact, iDEAL, SOFORT Banking and PayPal.
2. Is it safe to pay on coLanguage? Share
It is absolutely safe to pay on coLanguage.
All transactions are protected by SSL encryption and by the EU privacy and consumer law.
3. Where can I view my payments? Share
You can view all payments you have made by going to My Teachers → Open the class with all lessons → Payments.
Additionally, the payments will appear on your personal bank statement.
4. What should I do if a teacher asks me to pay outside of coLanguage? Share
Don’t send them money, and immediately let us know.
By paying outside of the coLanguage platform you lose your payment protection and we can not guarantee secure payments anymore. This act will also result in an immediate deactivation of your account and that of the teacher.
5. What should I do if my card transaction fails? Share
If your transaction fails please refresh your page and try again.
If it does not work the second time, please contact us at support@colanguage.com. Send us a screenshot of your problem. This will help us to understand your problem better and enables us to resolve it sooner.
6. Can I get an invoice for my purchase? Share
You see all transactions in our Finance section in the dropdown menu on the right top corner. You can also download an Excel file.
If you would like to have a PDF invoice, please send us your contact details (name, address, ...) by email to support@colanguage.com and our team will create an invoice for you.