Yes, if you do not like your teacher or the quality of the learning process is not sufficient, we offer you a full money back guarantee for lessons that did not take place yet. There are two ways to do this:
After the money is refunded you can find it back as credit in the Financial section of your profile.
You can use this money to buy lesson hours with a new teacher. If you want to refund your money to your bank account or PayPal, you have to document this on your profile and request a payout.
Yes, contact support to request to transfer the credits.
Yes, if you cancel your lesson, according to our 24 hours policy, you will get a refund. Contact your teacher, to schedule a new lesson.
If it is not possible for you, to cancel your lesson 24 hours ahead, the hour will be charged, dependent on the circumstances.