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Vorbereitung auf offizielle Sprachzertifikate:
English - YLE - Young Learners English
Ausbildung:
International Open Academy
Online
TEFL 120 hours Certificate
Module 1: Teaching and learning
Module 2: Linguistics
Module 3: Reading
Module 4: Writing
Module 5: Speaking
Module 6: Listening
Module 7: Pedagogy
Module 8: Lesson planning
Module 9: Classroom management
Module 10: Getting a TEFL job
Boston College
South Africa, Johannesburg
Higher certificate in Business Management Practice
Semester A
Computer Literacy
Academic Literacy
Business Management 1
Entrepreneurship 1
Semester B
Introduction to Accounting Practice
Introduction to Socioeconomics
Commercial Law 1
Introduction to Industrial Psychology
Work Integrated Learning HCERT BMP
Berufserfahrung:
Call Centre Agent
Khumoza Communications for EAAB
2007-2008
South Africa, Johannesburg
Duties:
• Giving clients information on how to start their estate agency business
• Capturing any new information they might have
• Assist in any queries relating to the estate agency affairs board
Prepaid Call Centre Agent
Callforce Recruitment for Vodacom
2009-2010
South Africa, Johannesburg
Duties:
• Assist clients with any prepaid queries
• Assist in unlocking locked phones or sim card
• Assist in doing Sim-Swaps for lost Sim Cards
• Responsible for entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Collections Consultant
African bank
2011-2013
South Africa, Johannesburg
Duties:
• Call clients and remind them of their due payment for that month
• Assist them in making arrangements for payment due
• Capture and update any new information the client
• Remind clients of the consequences of not paying their accounts
• Channel client queries
Store supervisor
PnA Platinum Store
2014-2016
South Africa, Johannesburg
Duties:
• Doing the banking for the store
• Supervising and assisting with difficult clients.
• Calling suppliers for any queries the store might have, and for ordering more stock
• Day to day running of the store, Reporting to the Manager