Parla:
Inglese, Francese, Tedesco, Spagnolo
Insegno:
Inglese
Lezione di prova: No lezione di prova!
Argomenti specializzati:
Principiante, Comunicazione, Cultura, Grammatica, Turismo e viaggi
Ottima scelta! Gli studenti prenotano in media più di 10 di lezioni!
Insegnante con molta esperienza!
Insegnante con molta esperienza!
Nome utente Skype:
Paese:
Regno Unito
Madrelingua da:
Regno Unito
Lezioni a: Online
Disponibilità
Fuso orario: Europe/Rome (GMT+1)
Prezzi
Divertiti ad imparare l'inglese!
Divertiti ad imparare l'inglese!
Statistiche dell'insegnante
| contattato da | 34 studenti | |
| Studenti attivi | 16 | |
| Lezioni: | 511 | |
| Ultimo accesso: | 1 ora fa | |
| Registrato: | 4 anni fa |
Istruzione:
University of Strathclyde
Glasgow, Scotland
B.A. in Arts and Social Studies (French and German)
3 year degree course in Arts and Social Studies majoring in French and German (language and literature), this also included intensive Italian, Linguistics, Marketing and Administration.
TEFL.org
Online (TEFL.org based in UK)
Certificate in TEFL/TESOL 120-hour Premier TEFL course / Advanced Certificate in TEFL/TESOL 40-hour Teaching English Online
120-hour Premier TEFL course comprises Grammar, Methodology, Video Observation, Telephone Teaching, Teaching Large Classes.
40-hour Teaching English Online comprises Using Technology, Lesson Planning, Building your own Website, Marketing your Online Services.
Esperienze di lavoro:
Corporate Travel Coordinator / Customer Care Coordinator / Service Centre Supervisor / Travel Consultant
Best Day Travel
2004-2020
Cancun, Mexico
I spent almost 16 years with Mexico's major travel company:
- firstly as a travel consultant, in the early days of e-commerce, making sales and reservations online, via telephone and chat, taking care of our customers pre-, during and post-travel.
As a supervisor I was responsible for the performance of a team of travel consultants with regard to sales and customer service.
As Customer Care Coordinator I was responsible for customer service post-travel, leading a team of consultants taking care of customers' queries, complaints and comments after they had travelled to ensure complete satisfaction and customer retention. This extended to the handling of legal cases in Mexico, Argentina, Brazil and Colombia, as well as analysing data to identify areas for opportunity and generate improvements.
As Corporate Travel Coordinator I led the team responsible for all business travel by company executives and VIP customers.
Customer Service Manager
Airtours Holidays
2001-2003
Cancun, Mexico
Responsible for resort office and team of overseas representatives providing service to our customers to optimise their holiday experience - including sales of excursions and resort services, customer service, airport and transfer services, 24-hour availability in case of emergency.
Operations Supervisor
Airtours Holidays
1994-1999
Various - Montego Bay, Jamaica / Sorrento, Italy / Paris, France / Bangkok, Thailand / Fuerteventura, Spain
Responsible for resort office operation and team of overseas representatives providing service to our customers to optimise their holiday experience - including sales of excursions and resort services, customer service, airport and transfer services, 24-hour availability in case of emergency.
Overseas Representative / Team Leader
Aspro Holidays
1991-1993
Spain ( Mallorca, Tenerife, Lanzarote)
Overseas representative providing service to our customers to optimise their holiday experience - including sales of excursions and resort services, customer service, airport and transfer services, 24-hour availability in case of emergency.
Overseas Representative and Administrator
International Leisure Group
1989-1991
Sunny Beach, Bulgaria / Kitzbuehl, Austria / Lanzarote, Spain
Overseas representative and office administrator providing service to our customers to optimise their holiday experience - including sales of excursions and resort services, customer service, airport and transfer services, 24-hour availability in case of emergency.
Secretary
Thorn Lighting Ltd
1984-1989
Larkhall, Scotland
Secretary to Regional Manager of our company, taking care of correspondence, administration, monitoring sales campaigns and general office duties.